Last updated 2026-11-10

Refund Policy

14-day guarantee

If Metamix isn't working out for you, email [email protected] within 14 days of purchase and we'll refund you in full. No interrogation — a reason helps us improve, but it isn't required.

How refunds work

• Refunds are issued to your original payment method.
• Your license is deactivated on refund, and automated cue/tag writes are disabled; software you already used remains on your machine but unlicensed.
• Refunds are limited to one per customer, at our discretion after the first.

Cryptocurrency purchases

Where cryptocurrency payments are supported, refunds are made at our discretion on a case-by-case basis due to exchange-rate volatility, in the original asset or its equivalent value at execution time. We'll always tell you before you pay which policy applies.

Pre-launch waitlist

Joining the waitlist is free and carries no payment obligation. The refund guarantee applies from the moment purchases go live.